We are looking for a Customer Service Manager (f/m/d) to join our team and to take responsibility in an exciting startup environment and build the future of the HR industry with us together! 

Role
 

• Manage and resolve daily client tickets to provide professional support for our business customers by phone and email      
• Ensure that clients questions and problems are resolved properly and quickly      
• Address challenging customers and problems that require escalation outside of the department      
• Grow client relations and work closely with the tech team to identify bugs      
• Work independently to master emailing best practices, our platform and the tools we offer customers

 Requirements:
 

• Excellent knowledge of German and confident command of English      
• Completed apprenticeship, preferably with an economic or technical focus      
• At least first work experience in customer support, ideally in a B2B environment      
• Very good communication skills       
• Solution-oriented thinking and understanding of technical contexts

Benefits  

• Working in a passionate international team      
• Flexible working hours & part-time option      
• Cool office at the center of Berlin      
• Company events